Terms & Conditions for www.arabellah.eu Online Store

General provisions

These terms and conditions of sale apply to purchasing from the sales environment located on the website www.arabellah.eu (hereinafter the Online Store). The products are sold by ARABELLAH & CO. OÜ (hereinafter the Seller), seat Pikk 12c Tartu, 51009, registry code 14177009, tel. +372 552 5275, e-mail address info@arabellah.eu. The terms and conditions regulate the legal relationships arising between the Seller and the person who purchases products from the Online Store (hereinafter the Customer).

If the Online Store is used in a language other than Estonian, the terms and conditions are also provided in the respective language. If the translations have various interpretations, the Estonian version shall prevail.

In addition to these terms and conditions, the legal relationships arising in the case of purchasing from the Online Store are also governed with the legislation applicable in the Republic of Estonia.

Validity of the sales contract, information about the goods and prices

Information about the goods sold at the Online Store is presented in the Online Store directly next to the goods.

The prices of the goods sold at the Online Store are specified next to the goods. The prices specified in the Online Store are in euros and inclusive of the value added tax of 20%. A charge for delivery of the goods shall be added to the price.

The fee charged for the delivery of the goods depends on the Customer’s location and on the method of delivery. The delivery charge shall be displayed to the Customer upon formalising of the order.

The Online Store reserves the right to make amendments to the terms and conditions of sale and the sales prices. The amendments to the terms and conditions of sale and the prices of the products shall take effect in the Online Store as of the moment of the above-mentioned information being displayed in the Online Store. If the Customer has submitted an order prior to the amendments of the terms and conditions taking effect, the terms and conditions which were applicable at the time of placing the order shall be applied to the Customer, unless regulated otherwise in the law or these terms and conditions. The Customer can save and print the terms and conditions prior to placing an order.

Formalising of an order

To order goods, the desired goods must be added to the cart. To formalise the order, the Customer must fill in the required fields and select the suitable method of delivery of the goods. Then, the screen will display the amount due, which can be paid via a bank link or by using another method of payment.

The Contract will take effect upon receipt of the amount due on the Seller’s bank account.

If the goods ordered cannot be delivered due to running out of stock or for other reasons, the Customer shall be notified thereof as soon as possible and the amount paid (incl. the delivery charge) shall be refunded immediately, but not later than within 14 days after the date of receiving the notice.

Promotional code

Promo code is a unique code, that is issued personally or as part of a promotional campaign. Promo codes are only available on full price items, unless otherwise specified. To apply a promo code to your order, insert your unique code to the “COUPON CODE” field and click “UPDATE CART”.


Goods are delivered to the following countries: Estonia, Latvia, and Lithuania.

The Customer shall cover the delivery costs of the goods with the respective price information provided next to each delivery method.

Domestic shipments are generally delivered to the destination provided by the Customer within 2–5 working days after the date of the sales contract taking effect. Outside of Estonia, the goods are delivered within up to seven calendar days.

In exceptional cases, the goods may be delivered within up to 45 calendar days.

Return policy

The goods purchased from the Online Store are subject to the warranty and return policies that are regulated by the legislation of the Republic of Estonia. Pursuant to the Law of Obligations Act, purchased goods may be returned within 14 days after the date on which the goods are received.

Having received the goods, the Customer may withdraw from the contract entered into in the Online Store within 14 days. To return the goods, the Customer shall e-mail an application for withdrawal from the purchase to the e-mail address info@arabellah.eu. The Customer shall return the goods within 14 days after the date of filing the application or present a certificate confirming that the goods have been handed over to a logistics company within the above-mentioned period.

The Customer shall be immediately refunded for the goods returned, but not later than within 14 days after the date of receiving the application for withdrawal from the Contract. In addition to the cost of the goods returned, the costs of delivery of the goods shall also be refunded.

The Seller may refuse to refund the returned goods until the goods which formed the object of the Contract have been received by the Seller or the Customer has presented proof of returning the items, depending on which occurs earlier.

The Customer shall cover the costs of returning the goods, unless the goods are returned due to a discrepancy between the order and the products received or due to defects. The goods returned shall be unused, undamaged, and in original packaging.

Cosmetics in opened packaging cannot be returned. Products in the case of which it is not possible to determine whether or not they have been used also cannot be returned.

The right to return products is not applicable to Customers who are legal persons.

The right to file claims

The Online Store shall be liable for non-compliance of the goods sold to the Customer with the terms and conditions of the Contract or any defects which were present at the time of handing over of the goods. The Online Store shall not be held liable for any deficiencies that arise after delivery of the goods to the Customer.

In the event of detecting a non-conformity or deficiency of the goods, the Customer shall notify the Seller thereof immediately, but no later than within 2 months after the date of finding the shortcoming by e-mailing the Customer’s contact details, detailed description of the problem and the number of the proof of purchase to info@arabellah.eu.

All claims shall be reviewed and the Customer shall be contacted as soon as possible, but no later than within 15 days after the date on which the claim is received.

If the goods purchased from the Online Store have deficiencies which the Online Store is liable for, the Online Store shall repair or replace the damaged goods. If the goods cannot be repaired or replaced, the Online Store shall refund all payments made in connection with the sales contract to the Customer.

Direct marketing and processing of personal data

The Online Store shall only use the personal data entered by the Customer (incl. name, telephone number, address, e-mail, bank details) for processing the order and delivering the goods to the Customer.

Newsletters or offers are only sent to the Customer’s e-mail address if the Customer has expressed the wish to receive the above-mentioned correspondence by entering their e-mail address on the website and notified the Online Store of the wish to receive direct mailing messages.

The Customer may unsubscribe from the list of recipients of the offers and newsletters sent by e-mail by notifying us of the wish to unsubscribe by e-mail or following the instructions provided in the e-mails.

Settling of disputes

Any differences of opinions arising between the Customer and the Seller shall be settled by negotiations.

In the event of any claims with respect to the Online Store, the Customer should send an e-mail describing the claims to info@arabellah.eu or call +372 552 5275.

If the Customer and the Seller cannot settle a dispute by reaching an agreement, the Customer may contact the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle the disputes arising from the Contract between the Customer and the Seller.

It is very important for ARABELLAH & CO. OÜ to meet the expectations and fulfil the wishes of our Customers and we would therefore like to ask you to notify us of any questions or problems arising in the course of using the Online Store of arabellah.eu.


E-post: info@arabellah.eu
Telefon: +372 552 5275